Improving the Guest Experience at Resorts - Next Generation Wearable Technology
Guests can be welcomed by name as they enter restaurants and entitlements checked automatically, freeing up resources and improving the guest experience. Valuable usage data is created at the same time so resort managers can see how many people visit each facility, the time they do it, and how long they spend there - data that is simply not available with traditional systems.
For families with children, this means parents can check where their family members are at any time. It also means staff can locate parents of lost children and, in case of emergency, see any pertinent medical conditions. The reason this is possible is because, unlike other solutions that only unlock rooms and add services to bills, Guestbands have additional technology that allows them to be located around the resort. GuestbandⓇ is the result of founder and Managing Director Joe Buckhurst’s 25 years’ experience in creating and deploying interactive technology at venues all around the world.
“Wristbands opening doors are merely a change in form, not in function. By adding another layer of interaction GuestbandⓇ offers fantastic benefits to both end user, guest and the resort itself,” he explains. “Although it began as a solution aimed at families, it quickly became clear that GuestbandⓇ can help operators provide a service that exceeds guest expectations right across their resort.”
“Behind the scenes GuestbandⓇ has software with predictive analytics to see usage and identify patterns that can be of interest to resort owner. It’s a tool that can spot an issue before it is actually noticed by guests and therefore allows managers to be proactive in their daily operations.” GuestbandⓇ offer a free trial installation under no obligation that includes a site survey and detailed report into the areas that could see benefits from its location-based solutions. More information can be found on the website https://guestband.com/
Source: GuestbandⓇ / HotelResourceNews / 15 March 2019